New CareLine Launched for HIV and AIDS Patients, Including Those Receiving Preventative Therapy

New CareLine Launched for HIV and AIDS Patients, Including Those Receiving Preventative Therapy

Patient Advocate Foundation’s HIV, AIDS and Prevention CareLine complements current Co-Pay Relief program.

Hampton, VA  (November 11, 2015)– Patient Advocate Foundation (PAF), a national nonprofit committed to serving patients diagnosed with chronic, debilitating and life-threatening diseases  overcome healthcare obstacles, has launched a new CareLine dedicated specifically for those living with HIV, AIDS or receiving preventive treatment.  The HIV, AIDS and Prevention CareLine, available toll-free at (800) 532-5374, seeks to connect patients with individualized, case management services completely free of charge. The HIV, AIDS and Prevention CareLine joins PAF’s MedCareLine division which is staffed by professional insurance and healthcare experts who help patients with issues including insurance denials, resolution of medical debt, navigating the complexities of the disability system and assisting uninsured patients with fully evaluating coverage options and managing the subsequent enrollment process.   

“We know that certain disparate populations are disproportionately affected by HIV and AIDS. Therefore it’s important that we not only work together to break down those health disparities, but to also offer healthcare guidance to those who may traditionally have fewer avenues of support. PAF is committed to directly supporting and connecting patients with resources that will help guide their journey,” PAF CEO Alan Balch, Ph.D. says.

“By launching this CareLine, PAF will be in a position to serve as a resource for, and work directly with, patients that have high rates of access to care issues.  Additionally, the CareLine services complement our existing financial assistance support courtesy of the HIV, AIDS and Prevention fund within our Co-Pay Relief program.  Offering two distinct programs allows PAF to deliver even greater impact to patients in this community by helping to reduce the financial, practical and access burdens they face,” Beth Moore, Executive Vice President of Program Strategy at PAF adds.

Patients or medical providers interested in learning more about Patient Advocate Foundation’s HIV, AIDS and Prevention CareLine should call (800) 532-5274 or visit for a full list of services. The CareLine will offer live service to patients, providers and caregivers Monday through Thursday from 8:30 AM – 8:00 PM ET and Friday from 8:30 AM – 7:00 PM ET. Bi-lingual case managers are available to assist Spanish speaking callers and many other languages are assisted through language-line support.


About Patient Advocate Foundation (PAF):
Established in 1996, Patient Advocate Foundation assists patients who have been diagnosed with serious illness overcome healthcare access barriers. PAF provides in-depth sustained assistance through personalized case management, financial support, and connection to critical community resources, all at no cost to the patient or their caregiver.  For more information about Patient Advocate Foundation and its mission to improve health access to all patients, visit or call 1 (800) 532-5274.

About the Patient Advocate Foundation (PAF) Co-Pay Relief Program (CPR):

The Co-Pay Relief Program, a division of Patient Advocate Foundation, provides direct financial support for pharmaceutical co-payments to insured patients who financially and medically qualify.

Since PAF’s Co-Pay Relief program was launched in 2004, it has provided more than $230 million in financial assistance to more than 140,000 patients who would have been otherwise unable to afford their pharmaceutical co-payments, co-insurance and/or deductibles. 

The program offers all applicants an instant eligibility determination the day they apply for assistance to ensure there is no delay in accessing prescribed care.  This feature, combined with innovative technology tools for patients, providers and pharmacy representatives including 24 hour web based application portals, electronic signature, document upload and bar code fax routing capabilities, enables patients, and their care team, to access assistance when its needed most. Keeping with Patient Advocate Foundation’s emphasis on excellent patient service, the program also offers individualized service to all patients through the use of Approval Specialists, personally guiding them through the enrollment process. 

For more information or to contact Patient Advocate Foundation’s Co-Pay Relief program visit or call 1 (866) 512-3861.

Media Contact: Erin Singleton, 757-952-0561



Leave a Reply

Your email address will not be published. Required fields are marked *